PBX Integration

Configuration 1

Office has a PSTN line, connected to a landline or analog PBX. No change in PBX

Flow Chart

Configuration 2

Office has a PBX that can be configured to do twin ringing+outgoing call spoofs the outside caller caller ID.

Twin Ringing in the event of:

  • Unconditional on all calls
  • No Answer or Busy OR other condition
  • On user event (e.g. press “3” for chat)

Call Center: The Above will be configured in IVR.

Flow Chart

Configuration 3

Office has only a mobile phone.

Office may have a landline phone but all calls are forwarded unconditionally to mobile phone.

*Vendor does not need an extra phone number.

Flow Chart

Configuration 4

Office has only a mobile phone.

Office may have a landline phone but all calls are forwarded unconditionally to mobile phone.

*Vendor requires an extra phone number.

Flow Chart